BUS 240 Human Relations in the Workplace (5 credits)
Course Description
This course considers how the needs of business or other formal organizations interact with individual needs, leadership styles, formal organizational policies and procedures, and general cultural patterns to determine how human beings act in work situation.
Course Content
A. Personalities
B. Diversity
C. Communication skills
D. Organizational behavior
E. Leadership
F. Teamwork
G. Motivation
H. Conflict resolution
Student Outcomes
1. Identify different elements that distinguish personality styles, learning styles, conflict resolution behaviors and styles, leadership styles, situational supervisory styles, and communication styles.
2. Using a variety of information sources, compare and contrast intrinsic and extrinsic motivation theories, including the three factors affecting performance, and develop an action plan to increase personal motivation in a personal and/or workplace situation.
3. Identify different elements of organizational behavior and change, including organizational climate, culture, power, ethics, and organizational development techniques. Students will develop a change model for an aspect of their personal and/or professional life.
4. Identify the elements of Emotional Intelligence and their impact on the workplace.
5. Employ active listening skills, including paraphrasing, questioning, empathic listening, analytic listening, and responding and communicating non-verbally, while respecting individual differences.
6. Assess the elements of teamwork, such as team development stages, leadership skills, team dynamics, problem-solving and decision making approaches, and team building. Students will develop an action plan that describes how they will function as a workplace team member.
Degree Outcomes
Program Outcome: Students will communicate and resolve conflict respectfully and effectively while demonstrating the skill to offer and receive feedback.
Social Sciences: Graduates analyze and interpret social phenomenon using social science theories and methods.
Intercultural Engagement: Graduates demonstrate self-efficacy in intercultural engagement to advance equity, diversity, and inclusion through reflections and expressions of cultural humility, empathy, and social and civic engagement and action. Further, graduates examine how identities/positionalities such as races, social classes, genders, sexual orientations, disabilities, and cultures impact perceptions, actions, and the distribution of power and privilege in communities, systems, and institutions.
Global Citizenship: Graduates will be able to critically examine the relationship between self, community, and/or environments, and to evaluate and articulate potential impacts of choices, actions, and contributions for the creation of sustainable and equitable systems.
Lecture Contact Hours 50
Lab Contact Hours 0
Clinical Contact Hours 0
Total Contact Hours 50
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