BTECM 149 Introduction to the Medical Office (5 credits)
Formerly BTECH 149
Course Description
An interpersonal networking course for medical office students, including discussion, guest speakers, and assignments related to topics such as the medical environment, medical staff, medical ethics and law, and the healthcare-related job market.
Course Content
A. Brief history of America’s healthcare system
B. Health care facilities and organizations
C. Roles, responsibilities and professional expectations of an Administrative Medical Assistant
D. Importance of teamwork and how teams function in the medical office
E. Process improvement, technologies and future trends in the 21st century medical office
F. Legislation related to the work of a Medical Assistant
Student Outcomes
1. Describe the key events in medical history that have influenced modern day health care.
2. Demonstrate knowledge of differences among medical practice settings and health care delivery systems.
3. Discuss the importance of organizational, basic business, communication, and interpersonal skills and medical knowledge required of an Administrative Medical Assistant.
4. Describe the elements of teamwork that contribute to the effectiveness and efficiency of the medical office.
5. Examine the rationale for, importance of, and processes related to continuous quality improvement in the medical office including the continual advances in technology.
6. Summarize essential components of law related to health care and their impact on medical ethical scenarios.
7. Demonstrate understanding of the basic components and requirements of HIPAA.
8. Research various professional organizations that offer services and benefits for the Administrative Medical Assistant and related professions.
Degree Outcomes
Program Outcomes: Demonstrate knowledge of the United States’ Health Insurance Privacy and Accountability Act (HIPAA). Model positive ethical behavior as it impacts workplace success. Demonstrate commitment to the office profession and life-long learning. Work independently and in teams.
Intercultural Engagement: Graduates demonstrate self-efficacy in intercultural engagement to advance equity, diversity, and inclusion through reflections and expressions of cultural humility, empathy, and social and civic engagement and action. Further, graduates examine how identities/positionalities such as races, social classes, genders, sexual orientations, disabilities, and cultures impact perceptions, actions, and the distribution of power and privilege in communities, systems, and institutions.
Lecture Contact Hours 50
Lab Contact Hours 0
Clinical Contact Hours 0
Total Contact Hours 50
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