VT 215 Animal Hospital Office Procedures (2 credits)
Prerequisite Enrollment in the Associate Degree in Veterinary Technology.
Course Description
Veterinary Technology course offering a broad view of typical vet clinic office procedures. Emphasis placed on the role of a veterinary technician in various professional settings.
Course Content
A. Typical veterinary practice office procedures to include medical forms, records, logs, and inventories
B. Professional communication skills
C. Pet loss, grief counseling, and stress management
D. Veterinary medicine regulatory bodies
E. OSHA/WISHA standards
Student Outcomes
1. Assess work situations and apply appropriate ethical and professional behaviors.
2. Communicate effectively with diverse clientele and staff using professional and effective verbal skills and written communications.
3. Evaluate and discuss the legalities of confidentiality, patient records and radiographs and various forms and logs.
4. Perform inventory evaluation and place drug and equipment orders.
5. Recognize and respond accordingly to the signs of stress and the five stages of grief.
6. Use proper hospital management skills when drafting policies and procedures, interviewing, scheduling and processing employee evaluations.
7. Identify the various veterinary medicine regulatory bodies and regulations that govern veterinary technicians.
8. Recognize OSHA/WISHA guidelines for occupational safety.
9. Research, compile, and organize data for an oral presentation for client education.
10. Work in diverse teams to communicate technical information in an informal way to team members, and to resolve conflicts cooperatively.
Degree Outcomes
Core Ability: Critical, Creative and Reflective Thinking Graduates will evaluate, analyze and synthesize information and ideas in order to construct informed, meaningful and justifiable conclusions. Effective Communication Graduates will be able to exchange messages in a variety of contexts using multiple methods. Intercultural Engagement Graduates demonstrate self-efficacy in intercultural engagement to advance equity, diversity, and inclusion through reflections and expressions of cultural humility, empathy, and social and civic engagement and action. Further, graduates examine how identities/positionalities such as races, social classes, genders, sexual orientations, disabilities, and cultures impact perceptions, actions, and the distribution of power and privilege in communities, systems, and institutions. Global Citizenship Graduates will be able to critically examine the relationship between self, community, and/or environments, and to evaluate and articulate potential impacts of choices, actions, and contributions for the creation of sustainable and equitable systems. Program Outcome: Actively contribute as an integral member of a veterinary health care team while adhering to professional and ethical standards including a strong work ethic, personal responsibility and compassion for clients and animals.
Lecture Contact Hours 20
Lab Contact Hours 0
Clinical Contact Hours 0
Total Contact Hours 20
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