CMST 330 Organizational Communication (5 credits)
Distribution Area Fulfilled Humanities; General Transfer Elective
Prerequisite Per SBCTC BAS guidelines, “Junior standing or admission to a baccalaureate program”
Course Description
Organizational Communication analyzes informal and formal communication practices in contemporary organizations. The course uses theories to examine and resolve organizational communication dilemmas in the context of a rapidly-changing world.
Course Content
A. Understanding organizations as complex systems
B. Analysis of the structure and consequences of organizational messages (such as their relational and ideological dimensions)
C. Assessing an organization’s communication practices
D. Study human communication based case studies
E. Understand the rules and behaviors that ought to govern organizations
F. Exposure to major organizational communication theories and models
G. Exposure to vocabulary of the field
H. How to conduct a successful meeting
I. Techniques for conflict resolution
Student Outcomes
1. Conduct a communication audit to analyze an organization’s strengths and weaknesses in sending, receiving, sharing, and negotiating information across various stakeholders.
2. Develop plans for effective organization communication practices across organizational networks to meet organizational goals.
3. Facilitate small group communications and resolve conflicts by using effective, organizationally appropriate communication strategies.
4. Apply key theoretical organizational communication frameworks (bureaucracy, rationality, power systems, etc.) and analyze their effects on complex organizational systems.
5. Analyze various communication contexts (global, regional, cultural, political, etc.) and evaluate how they may impact organizational communication practices.
6. Analyze how effective and ineffective communication strategies impact organizational efficiency.
7. Apply specific theories such as Weber’s Classic Organizational Theory of Fixed Structures and Tompkins and Cheney’s Organizational Control theory in order to address workplace communication challenges.
8. Apply strategies to communicate effectively in diverse settings and rapidly changing contexts.
Degree Outcomes
Humanities: Graduates acquire critical skills to interpret, analyze, and evaluate forms of human expression, which can include creation and performance as an expression of human experience.
Critical, Creative, and Reflective Thinking: Graduates will evaluate, analyze, synthesize, and generate ideas; construct informed, meaningful, and justifiable conclusions; and process feelings, beliefs, biases, strengths, and weaknesses as they relate to their thinking, decisions, and creations.
Global Citizenship: Graduates will be able to critically examine the relationship between self, community, and/or environments, and to evaluate and articulate potential impacts of choices, actions, and contributions for the creation of sustainable and equitable systems.
Lecture Contact Hours 50
Lab Contact Hours 0
Clinical Contact Hours 0
Total Contact Hours 50
Add to Portfolio (opens a new window)
|
