2021-2022 Pierce College Catalog 
    Sep 18, 2021  
2021-2022 Pierce College Catalog

Office Management (AAS) Course Map

Created by Pierce faculty, this map outlines the initial coursework for this career field. It provides you a clear path to complete your degree by listing a specific set of courses relevant to your program and career. The map is designed with the appropriate number of credits and meets degree requirements. Courses are organized in a recommended sequence; please schedule accordingly. If a course is unavailable, select the next appropriate course within the sequence. For each course, a purpose statement explains how the content relates to your career field. On this map, there may be instances when you will be required to select a course from several options. Use these purpose statements and notes to choose the course that best aligns with your interests and needs. You will also find action items to complete to assure you progress and graduate on time. While this map is a great guide to courses required to complete the Associate in Applied Science Office Management, you are responsible for fulfilling all degree requirements. Questions? Your Success Network is ready to help you!


Meet with advisor to determine initial placement in courses and create an educational plan.  

1. Keyboarding Development and Document Formatting

Choose one

2. Business English I

  • Course purpose: This course will help you build the skills needed to prepare grammatically correct business documents. You will develop skill in editing documents for grammatical correctness. Job applicants must be able to write coherent messages with correct grammar for internal and external communication.

3. Business English Support course (please see advisor)

4. PC Operating System/ Microsoft Word

Choose one, or both

5. ABE Academic Support (please see advisor)

Action Item: Meet with Advisor

Meet with advisor for course registration and review of educational plan.  

6. College Success

  • Course purpose: A foundational course to explore and affirm a career choice and build upon the skills, knowledge, and resources that will support you at Pierce College and beyond.


  • Note: The College Success course you select will depend on the Career Pathway Map you are following. Your advisor will assist you in selecting either the 3- or 5- credit version of the course. Should you choose to repeat a College Success course you must enroll in a College Success course with the same credit amount as the original course; a COLLG 110 course grade can only be replaced with a grade from another COLLG 110 course and a COLLG 115 course grade can only be replaced with a grade from another COLLG 115 course.

7. Keyboard Development and Document Formatting

Choose one

8. Ten-Key Mastery

  • Course purpose: Proficient in 10-key by touch so you have skills for data entry. Employees are often required to enter data in spreadsheets or in other software. Speed and accuracy of this skill are highly desired by employers.

9. Business English II

  • Course purpose: Further study and practice with the writing process to create effective business memoranda, letters, and short reports. You will continue to build a strong business vocabulary and fluency with punctuation and rules. Job applicants must be able to write coherent messages with correct grammar for internal and external communication.

10. Business English Support course (please see advisor)

12. ABE Academic Support (please see advisor)

  • Course purpose: Support class to help with Computer, Keyboarding, navigating Canvas and the overall college experience. In addition, continued exposure to some basic math in order to prepare them for BTECA 117.  

13. Business Mathematics

  • Course purpose: You practice skills in banking such as keeping a checkbook and balancing it. Solving for equations for the unknown. Practicing percent and fractions. Understanding discounts, markups, and markdowns. Insight into perishables, simple interest promissory notes, discount notes, and the discount process, compound interest and present value. Installment buying and revolving credit, basic statistics, metric supplement depreciation, inventory, and overhead.


    Industry often requires basic bookkeeping and collection of funds from invoices and calculation of purchase orders. Math knowledge is necessary to write correct formulas in often used Excel spreadsheets for budgeting and other financial purposes.

14. Business Math Support Course (please see advisor)

Action Item: Meet with Advisor

Meet with advisor to review and update educational plan.  

15. Office Procedures

  • Course purpose: This course prepares you with hard and soft skills necessary for success in an office. In addition, you will synthesize and apply content previously acquired while role playing scenarios that will occur during an average office workday.

17. ABE Academic Support (please see advisor)

18. Records Management

  • Course purpose: Teaches you the lifecycle and management of paper and electronic records in an office setting. You need to learn to manage records to keep an office organized and for individuals to retrieve records quickly and maintain integrity of data.

19. Customer Relationship Management

Choose one

  • Course purpose: You should be able to demonstrate interpersonal communication skills with a diverse population internally and externally with clients, customers, and co-workers with a major focus on clients and customers.


  • Or


  • Course purpose: In the workplace today, we need to know how to meet/exceed internal and external customer expectations and engage in the selling process. This course gives you the tools for successful workplace customer engagement leading to customer loyalty. It also trains the selling process which is used to sell products, services, and ideas.

Action Item: See your Advisor

Meet with internship course instructor to prepare for BTECA 246.

Action Item: Apply for Graduation

Way to go! It is time to apply for graduation. Visit the Pierce College Graduation website for details.

20. Intercultural Communications

21. Microsoft Outlook

  • Course purpose: You will demonstrate skills in each tool utilized in Outlook: Calendar, email, scheduling, tasks, etc. which most offices are using these days.

22. Business Communications

  • Course purpose: This course prepares you with advanced writing skills necessary for success in an office. In addition, you will synthesize and apply content previously acquired while learning how to write messages that build goodwill and positive relationships with clients and co-workers and writing for a specific purpose and audience.

23. Principles of Management

  • Course purpose: You will study principles and practices of management as applied to for-profit and not-for-profit organizations. Real world scenarios in business are used to help you apply principles to contemporary management problems.

24. Survey of Accounting

  • Course purpose: Industry often requires basic bookkeeping and collection of funds from accounts receivable and calculation of accounts payable. Accounting knowledge is necessary in order to prepare balance sheets, income statements, and other financial documents.

25. Business Law

  • Course purpose: You should understand law in respect to the business world which will help them understand various laws, regulations, and requirements which govern employment and business practices.

26. Human Resource Management

  • Course purpose: You need to understand principles, methods, and procedures in human resource management including job analysis, description and classification, employee morale and motivation, labor turnover, selection and placement, rating and promotion, and compensation in conjunction with current government regulations.

27. Cooperative Work Experience

  • Course purpose: You gain practice in a workplace setting, while networking, establishing work experience for their resume, and hopefully ultimately gaining a job, which is what most students in the professional technical field want.

28. Human Relations in the Workplace

  • Course purpose: This class enables you to become better communicators by applying effective strategies for listening, receiving feedback, and examining their own biases. Today’s office has a diverse population and its multicultural makeup requires training in global communication.

Total Credits: 92-95

Program Code: 559E