2019-2020 Pierce College Catalog 
    Oct 30, 2020  
2019-2020 Pierce College Catalog [ARCHIVED CATALOG]

Medical Office Assistant Certificate Course Map

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Created by Pierce faculty, this map outlines the initial coursework for this career field. It provides you a clear path to complete your certificate by listing a specific set of courses relevant to your program and career. The map is designed with the appropriate number of credits and meets certificate requirements. Courses are organized in a recommended sequence; please schedule accordingly. If a course is unavailable, select the next appropriate course within the sequence. For each course, a purpose statement explains how the content relates to your career field. On this map, there may be instances when you will be required to select a course from several options. Use these purpose statements and notes to choose the course that best aligns with your interests and needs. You will also find action items to complete to assure you progress and graduate on time. While this map is a great guide to courses required to complete the Medical Office Assistant Certificate, you are responsible for fulfilling all certificate requirements. Questions? Your Success Network is ready to help you!

1. College Success

  • Course purpose:  A foundational course to explore and affirm a career choice and build upon the skills, knowledge, and resources that will support you at Pierce College and beyond.

2. Business English I

  • Course purpose: This course will help you build the skills needed to prepare grammatically correct business documents. You will develop skills in how to edits documents for grammatical correctness, and create coherent, well-organized sentences and paragraphs. 

3. Introduction to the Medical Office

  • Course purpose: In this course you will be introduced to topics that occur in a medical office setting: You will learn the history of the healthcare system, overview of types of healthcare facilities, roles and responsibilities of healthcare professionals, importance of team work and process improvement, as well as strategies for exploring the job market. 

Action Item: Meet with Advisor

Use your Success Network! In your first quarter, meet with your advisor to revisit your career and transfer path, make adjustments to your goals as needed, and plan for your next steps.

4. Keyboard Skills

Choose one group as advised.

Group B

5. Records Management

6. Business English II

  • Course purpose: Further study and practice with the writing process to create effective business memoranda, letters, and short reports. You will continue to build a strong business vocabulary and fluency with punctuation and rules. 

7. Medical Terminology I

  • Course purpose: In this course you will be introduced to word forms, prefixes, suffixes, and root words. You will analyze medical terms through the knowledge of the Greek and Latin roots, prefixes, and suffixes. 

8. Professional Development

Action Item: Apply for Graduation

Way to go! It is time to apply for graduation. Visit the Pierce College Graduation website for details. https://www.pierce.ctc.edu/graduation

9. Customer Relationship Management

  • Course purpose: In this course you will develop and utilize creative solutions and proactive problem-solving/decision making to meet customer needs. You will analyze and explain the various elements of a customer service culture. In addition, you will develop and apply strategies for communicating with different behavioral and personality styles.

10. Business Mathematics

  • Course purpose: In this class you will learn and practice skills used in business such as keeping a checkbook and balancing it. Concepts covered in this cousre include solving for equations for the unknown, calculating percents and fractions.  You will learn about  discounts, markups, and markdowns and will gain insight into perishables, simple interest promissory notes, discount notes, and the discount process, compound interest and present value. 

11. Medical Forms and Referral Management

  • Course purpose: In this course you will be introduced to a variety of medical forms used in industry: CMS-1500, UB-92, referrals, and referral requests. You will gain an understanding of documentation guidelines and completion of medical claim forms for Medicare, Medicaid, private insurance, Worker’s Compensation and Labor & Industries.

12. Electronic Health Records

  • Course purpose: In this course you will complete common work tasks and practice data entry while creating a variety of electronic medical records (EMRs) in both inpatient and outpatient settings using training software. In addition you will gain an understanding of existing and evolving government-driven standards and regulations as they apply to the healthcare environment. 

13. Human Relations in the Workplace

  • Course purpose: In this course you will learn to distinguish personality styles, learning styles, conflict resolution strategies, and communication styles in order to better prepare you for working in the office environment. 

14. Ten-Key Mastery

Action Item: Prepare for Internship

At this point, you need to prepare for Internship BTECA 245.

15. Cooperative Work Experience I

16. Microsoft Suite Skills

Choose 10 credits as advised.

Group A

Group B

Group C

Group D

Group F

Total Credits 72

Program Code: 312C

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