1. Keyboarding Skills

• BTECA 100 Business Keyboarding: Key the Alphabet by Touch (1 credit)

• Course purpose: Introduces the letters of the keyboard and how to type by touch using home row for the purpose of performing clerical duties efficiently in an office environmet.

• BTECA 101 Business Keyboarding:Key Numrs&Symbols by Touch (1 credit)

• Course purpose: Introduces numbers and symbols of the keyboard, separate from the ten-key often available on a standard keyboard. This is useful for developing skills with data entry that requires both numbers, symbols, and letters simultaneously, so students’ fingers don’t leave home row.

• or

• BTECA 102 Keyboard Development & Basic Bus Doc Formatting I (1 credit)
• BTECA 103 Keyboard Development & Basic Bus Doc Formatting II (1 credit)

• Course purpose: These courses assist you with continuous development of keyboard speed, accuracy and technique while simultaneously applying keyboarding skills to create basic business documents.

2. Business English I

• BTECA 115 Business English I (5 credits)

• Course purpose: This course will help you build the skills needed to prepare grammatically correct business documents. You will develop skills in editing documents for grammatical correctness, and creating coherent, well-organized sentences and paragraphs.

3. PC Operating System/Microsoft Word

• BTECA 106 PC Operating System: Exploring and File Management (1 credit)
• BTECA 107 PC Operating System: Customizing Windows/Internet Basics (1 credit)

• Course purpose: Prepares you for the Microsoft Office classes teaching management of files and folders and the use of Windows desktop. Basic computer literacy skills, such as minimize, maximize and personalizing the desktop. Office skills require a basic understanding of computers and file management ability, i.e. naming and organizing files and folders.

• or/and

• BTECA 110 Microsoft Word: Prepare and Edit Documents (1 credit)
• BTECA 111 Microsoft Word: Format Pages and Objects (1 credit)
• BTECA 112 Microsoft Word: Print, Tables and Customization (1 credit)

• Course purpose: Word courses prepare you for typing documents and learning a wide breadth of what the software is capable of in an office setting. Understanding the wide capabilities of the Microsoft Word software helps develop efficient office administrator skills making employees quicker and more organized with their workload when dealing with the written communication in an office setting.

Action Item: Meet with Advisor

Use your Success Network! In your first quarter, meet with your advisor to revisit your career and transfer path, make adjustments to your goals as needed, and plan for your next steps.

4. Business English Support

You will take 2 credits of a support class offering extra instruction to meet outcomes for BTECA 115.

5. ABE Academic Support

ABE 099 is a support class to help with computer and keyboarding instruction, navigating Canvas, and overall college experience. In addition, exposure to some basic math in order to prepare you for BTECA 117.

6. College Success

• COLLG 110 College Success (3 credits)

• Course purpose: A foundational course to explore and affirm a career choice and build upon the skills, knowledge, and resources that will support you at Pierce College and beyond.

•  

• Note: The College Success course you select will depend on the Career Pathway Map you are following. Your advisor will assist you in selecting either the 3- or 5- credit version of the course. Should you choose to repeat a College Success course you must enroll in a College Success course with the same credit amount as the original course; a COLLG 110 course grade can only be replaced with a grade from another COLLG 110 course and a COLLG 115 course grade can only be replaced with a grade from another COLLG 115 course. 

7. Keyboard Development and Document Formatting

• BTECA 102 Keyboard Development & Basic Bus Doc Formatting I (1 credit)
• BTECA 103 Keyboard Development & Basic Bus Doc Formatting II (1 credit)

• Course purpose: These courses assist you with continuous development of keyboard speed, accuracy and technique while simultaneously applying keyboarding skills to create basic business documents.

• or

• BTECA 104 Keyboard Development & Adv Bus Doc Formatting III (1 credit)
• BTECA 105 Keyboard Development & Adv Bus Doc Formatting IV (1 credit)

• Course purpose: These courses assist you with continuous development of keyboard speed, accuracy and technique while simultaneously applying those skills to the creating of advanced business documents.

8. Ten-Key Mastery

• BTECA 136 Ten-Key Mastery (1 credit)

• Course purpose: You will become proficient in 10-key by touch so you will have have skills for data entry. 

9. Business English II

• BTECA 116 Business English II (3 credits)

• Course purpose: Further study and practice with the writing process to create effective business memoranda, letters, and short reports. You will continue to build a stong business vocabulary and fluency with punctuation and rules. Job applicants must be able to write coherent messages with correct grammar for internal and external communication. 

10. Computer Application Lab

A total of 13 Computer Application Lab credits will be required in order to meet the requirements of this degree. These courses can be taken during steps 10 and steps 14 of the map. 

• BTECA 113 Microsoft Word: Track Changes, Editing and Design (1 credits)
• BTECA 121 Microsoft Excel: Prepare Basic Worksheets (1 credit)
• BTECA 122 Microsoft Excel: Manage Workbooks (1 credit)
• BTECA 123 Microsoft Excel: Financial Formulas and Charts (1 credit)
• BTECA 124 Microsoft Excel: Manage Tables and Import Data (1 credit)
• BTECA 130 Microsoft PowerPoint: Create and Modify a PowerPoint Presentation (1 credit)
• BTECA 131 Microsoft PowerPoint: Visual Elements & Themes (1 credit)
• BTECA 132 Microsoft PowerPoint: Customize and Share Presentation (1 credit)
• BTECA 140 Microsoft Access: Create Tables and Relationships (1 credit)
• BTECA 141 Microsoft Access: Create Queries and Forms (1 credit)
• BTECA 142 Microsoft Access: Create Reports and Manage Data (1 credit)

• Course purpose: This could be Excel, Access or PowerPoint all of which would be utilized in an office setting to improve clerical efficiencies. The appropriate course would be chosed according to your workforce goals.

11. ABE Academic Support

ABE 099 is a support class to help with computer, keyboarding, and Business English II, navigating Canvas and the overall college experience. In addition, continued exposure to some basic math in order to prepare you for BTECA 117.

12. Business Mathematics

• BTECA 117 Business Mathematics (5 credits)

• Course purpose: Students practice skills in banking such as keeping a checkbook and balancing it. Solving for equations for the unknown. Practicing percent and fractions. Understanding discounts, markups, and markdowns. Insight into perishables, simple interest promissory notes, discount notes, and the discount process, compound interest and present value. Installment buying and revolving credit, basic statistics, metric supplement depreciation, inventory, and overhead.

  Industry often requires basic bookkeeping and collection of funds from invoices and calculation of purchase orders. Math knowledge is necessary to write correct formulas in often used Excel spreadsheets for budgeting and other financial purposes.

13. Introduction to the Medical Office

• BTECM 149 Introduction to the Medical Office (5 credits)

• Course purpose: You will be introduced to topics that occur in a Medical Office setting. In this course you will learn about the history of healthcare systems, overview of types of healthcare facilities, roles and responsibilities of healthcare professionals, importance of teak work and process improvement, as well as strategies for exploring the job market.

14. Computer Application Lab

A total of 13 Computer Application Lab credits will be required in order to meet the requirements of this degree. These courses can be taken during steps 10 and steps 14 of the map. 

• BTECA 113 Microsoft Word: Track Changes, Editing and Design (1 credits)
• BTECA 121 Microsoft Excel: Prepare Basic Worksheets (1 credit)
• BTECA 122 Microsoft Excel: Manage Workbooks (1 credit)
• BTECA 123 Microsoft Excel: Financial Formulas and Charts (1 credit)
• BTECA 124 Microsoft Excel: Manage Tables and Import Data (1 credit)
• BTECA 130 Microsoft PowerPoint: Create and Modify a PowerPoint Presentation (1 credit)
• BTECA 131 Microsoft PowerPoint: Visual Elements & Themes (1 credit)
• BTECA 132 Microsoft PowerPoint: Customize and Share Presentation (1 credit)
• BTECA 140 Microsoft Access: Create Tables and Relationships (1 credit)
• BTECA 141 Microsoft Access: Create Queries and Forms (1 credit)
• BTECA 142 Microsoft Access: Create Reports and Manage Data (1 credit)

• Course purpose: This could be Excel, Access or PowerPoint all of which would be utilized in an office setting to improve clerical efficiencies. The appropriate course would be chosed according to your workforce goals.

15. Business Math Support

You will take 2 credits in a support class offering extra instruction to meet outcomes of BTECA 117.

16. Medical Terminology I

• BTECM 150 Medical Terminology I (5 credits)

• Course purpose: You are introduced to word forms, pre-fixes, suffixes, and root words. You will analyze medical terms through the knowledge of the Greek and Latin roots, prefixes, and suffixes. You will practice pronunciation and spelling of medical terms. You will learn how to utilize medical dictionary and other references, as well as the formation of nouns, adjectives, and plurals of medical words. Knowledge of medical terminiology is beneficial to the medical office administrative assistant when communicating with patients and medical clinicians. This course is broken into two 5-credit courses that cover all of the systems of the body. One book will be used for both BTECM 150 and BTECM 151.

17. Customer Relationship Management

Choose one

• MNGT 130 Customer Relationship Management (5 credits)

• Course purpose: You should be able to demonstrate interpersonal communication skills with a diverse population internally and externally with clients, customers, and co-workers with a major focus on clients and customers.

• MNGT 182 Creative Sales and Customer Relationship Management (5 credits)

• Course purpose: In the workplace today, we need to know how to meet/exceed internal and external customer expectations and engage in the selling process. This course gives you the tools for successful workplace customer engagement leading to customer loyalty. It also trains the selling process which is used to sell products, services, and ideas.

Action Item: Apply for Graduation

Way to go! It is time to apply for graduation. Visit the Pierce College Graduation website for details. https://www.pierce.ctc.edu/graduation

18. Microsoft Outlook

• BTECA 180 Microsoft Outlook (3 credits)

• Course purpose: You will demonstrate skills in each tool utilized in Outlook: Calendar, email, scheduling, tasks, etc. which most offices are using these days.

19. Human Biology: Anatomy & Physiology

• BIOL& 170 Human Biology: Anatomy & Physiology (5 credits)

• Course purpose: You will gain a comprehensive study of the human body, its structure and its function. A non-lab course appropriate for non-science majors. Knowledge of anatomy and physiology is beneficial to the medical office administrative assistant when communicating with patients and medical clinicians.

20. Medical Terminology II

• BTECM 151 Medical Terminology II (5 credits)

• Course purpose: Knowledge of medical terminology is beneficial to the medical office administrative assistant when communicating with patients and medical clinicians. This course is broken into two 5-credit courses that cover all of the systems of the body.

21. Records Management

• BTECA 145 Records Management (5 credits)

• Course purpose:  Teaches you the lifecycle and management of paper and electronic records in an office setting. You need to learn to manage records to keep an office organized and for individuals to retrieve records quickly and maintain integrity of data.

22. Medical Claims and Insurance Management

• BTECM 250 Medical Claims and Insurance Management (5 credits)

• Course purpose: You will be introduced to a variety of medical forms used in industry: CMS-1500, UB-92, referrals, and referral requests. Students gain understanding of documentation guidelines and completion of medical claim forms for Medicare, Medicaid, private insurance, Worker’s Compensation, and Labor and Industries.

23. Cooperative Work Experience I

• BTECA 245 Cooperative Work Experience I (3 credits)

• Course purpose: You will gain practice in a workplace setting, while networking, establishing work experience for their resume, and hopefully ultimately gaining a job, which is what most students in the professional technical field want.

Action Item: Completed Certifiate

After completing BTECA 245, you have completed the Administrative Office Assistant Certificate. 

24. Human Relations in the Workplace

• BUS 240 Human Relations in the Workplace (5 credits)

• Course purpose: You will be able to distinguish personality styles, learning styles, conflict resolution strategies, and communication styles in order to develop the ability to work with myriad different personalities in the workplace. 

25. Business Communications

• BTECA 250 Business Communications (5 credits)

• Course purpose: This course prepares you with advanced writing skills necessary for success in an office. In addition, you will synthesize and apply content previously acquired while learning how to write messages that build goodwill and positive relationships with clients and co-workers and writing for a specific purpose and audience. 

26. Cooperative Work Experience II

• BTECA 246 Cooperative Work Experience II (5 credits)

• Course purpose: You will gain practice in a workplace setting, while networking, establishing work experience for their resume, and hopefully ultimately gaining a job, which is what most students in the professional technical field want.

27. Electronic Health Records

• BTECM 257 Electronic Health Records (5 credits)

• Course purpose: You will complete common work tasks and practice data entry while creating a variety of electronic medical records (EMRs) in both inpatient and outpatient settings using training software. You will gain understanding on existing and evolving government driven standards and regulations as they apply to the healthcare environment. 

Total Credits 97-100

Program Code 565