2019-2020 Pierce College Catalog [ARCHIVED CATALOG]
Medical Office Assistant Certificate Course Map
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 Return to: Healthcare Career Pathway
Created by Pierce faculty, this map outlines the initial coursework for this career field. It provides you a clear path to complete your certificate by listing a specific set of courses relevant to your program and career. The map is designed with the appropriate number of credits and meets certificate requirements. Courses are organized in a recommended sequence; please schedule accordingly. If a course is unavailable, select the next appropriate course within the sequence. For each course, a purpose statement explains how the content relates to your career field. On this map, there may be instances when you will be required to select a course from several options. Use these purpose statements and notes to choose the course that best aligns with your interests and needs. You will also find action items to complete to assure you progress and graduate on time. While this map is a great guide to courses required to complete the Medical Office Assistant Certificate, you are responsible for fulfilling all certificate requirements. Questions? Your Success Network is ready to help you!
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2. Business English I
- BTECA 115 Business English I (5 credits)
Course purpose: This course will help you build the skills needed to prepare grammatically correct business documents. You will develop skills in how to edits documents for grammatical correctness, and create coherent, well-organized sentences and paragraphs.
3. Introduction to the Medical Office
- BTECM 149 Introduction to the Medical Office (5 credits)
Course purpose: In this course you will be introduced to topics that occur in a medical office setting: You will learn the history of the healthcare system, overview of types of healthcare facilities, roles and responsibilities of healthcare professionals, importance of team work and process improvement, as well as strategies for exploring the job market.
Action Item: Meet with Advisor
Use your Success Network! In your first quarter, meet with your advisor to revisit your career and transfer path, make adjustments to your goals as needed, and plan for your next steps.
4. Keyboard Skills
Choose one group as advised.
6. Business English II
- BTECA 116 Business English II (3 credits)
Course purpose: Further study and practice with the writing process to create effective business memoranda, letters, and short reports. You will continue to build a strong business vocabulary and fluency with punctuation and rules.
7. Medical Terminology I
- BTECM 150 Medical Terminology I (5 credits)
Course purpose: In this course you will be introduced to word forms, prefixes, suffixes, and root words. You will analyze medical terms through the knowledge of the Greek and Latin roots, prefixes, and suffixes.
8. Professional Development
9. Customer Relationship Management
- MNGT 130 Customer Relationship Management (5 credits)
Course purpose: In this course you will develop and utilize creative solutions and proactive problem-solving/decision making to meet customer needs. You will analyze and explain the various elements of a customer service culture. In addition, you will develop and apply strategies for communicating with different behavioral and personality styles.
10. Business Mathematics
- BTECA 117 Business Mathematics (5 credits)
Course purpose: In this class you will learn and practice skills used in business such as keeping a checkbook and balancing it. Concepts covered in this cousre include solving for equations for the unknown, calculating percents and fractions. You will learn about discounts, markups, and markdowns and will gain insight into perishables, simple interest promissory notes, discount notes, and the discount process, compound interest and present value.
11. Medical Forms and Referral Management
- BTECM 250 Medical Forms and Referral Management (5 credits)
Course purpose: In this course you will be introduced to a variety of medical forms used in industry: CMS-1500, UB-92, referrals, and referral requests. You will gain an understanding of documentation guidelines and completion of medical claim forms for Medicare, Medicaid, private insurance, Worker’s Compensation and Labor & Industries.
12. Electronic Health Records
13. Human Relations in the Workplace
- BUS 240 Human Relations in the Workplace (5 credits)
Course purpose: In this course you will learn to distinguish personality styles, learning styles, conflict resolution strategies, and communication styles in order to better prepare you for working in the office environment.
Action Item: Prepare for Internship
At this point, you need to prepare for Internship BTECA 245.
15. Cooperative Work Experience I
16. Microsoft Suite Skills
Choose 10 credits as advised.
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Return to: Healthcare Career Pathway
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