BTECA 205 Office Procedures (5 credits)
Course Description
A course designed for students to learn and practice necessary skills for employment in today’s office.
Course Content
A. Telephone Techniques
B. Written Communication
C. Prioritization and Time Management
D. Teamwork
E. Meeting Documents
F. Professionalism and Professional Organizations
G. Job Search Skills
Student Outcomes
1. Demonstrate competency of appropriate skills expected in a variety of office and team environments.
2. Manage productivity through time management and prioritization of work-related tasks.
3. Research various career postions and organizations associated with those careers.
4. Exhibit employment readiness through development of job search skills.
Degree Outcomes
Program Outcomes:
1. Work independently and in teams.
2. Interact courteously and responsibly with a diverse group of people in the office environment.
3. Communicate effectively using written, oral, and visual communication skills with diverse people in the office environment.
4. Manage time and multiple tasks appropriate to the office.
Core Abilities:
Information Competency: Graduates will be able to seek, find, evaluate and use information and employ information technology to engage in lifelong learning.
Effective Communication: Graduates will be able to exchange messages in a variety of contexts using multiple methods.
Lecture Contact Hours 50
Lab Contact Hours 0
Clinical Contact Hours 0
Total Contact Hours 50
Potential Methods
A. Self-evaluation
B. Written Assignments
C. Written Tests
D. Instructor Observations
E. Team Work
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