ctcLink Plan Code: MASAAAPT

CIP Code: 51.0716

Total Credits: 93

Introduction to Keyboarding

(Only needed if no previous keyboarding experience. Meet with your advisor to determine if you need to take these courses.)  

• BTECA 100 Business Keyboarding: Key the Alphabet by Touch (1 credit)

• Course purpose: Introduces the letters of the keyboard and how to type by touch using home row for the purpose of performing clerical duties efficiently in an office environment.

• BTECA 101 Business Keyboarding: Key Numbers and Symbols (1 credit)

• Course purpose: Introduces numbers and symbols of the keyboard, separate from the ten-key often available on a standard keyboard. This is useful for developing skills with data entry that requires both numbers, symbols, and letters simultaneously, so students’ fingers don’t leave home row.

1. Business English I

• BTECA 115 Business English I (5 credits)

• Course purpose: This course will help you build the skills needed to prepare grammatically correct business documents. You will develop skills in editing documents for grammatical correctness. Job applicants must be able to write coherent messages with correct grammar for internal and external communication. 

2. Computer Application Lab

A total of 9 Computer Application Lab credits will be required to meet the requirements of this degree.   

• BTECA 114 Introduction to Windows and Microsoft Word (5 credits)

• Course purpose: This course offers an introductory experience to the Windows Operating System and File Explorer to manage files. Students will learn the features of Word to align with the Microsoft Office Specialist (MOS) objectives enabling them to take the MOS exam. The MS Word objectives enable students to perform several Word tasks, such as creating and managing documents, formatting text, paragraphs, and sections, creating tables and lists, applying references and formatting objects. 

• BTECA 125 Microsoft Excel (4 credits)

• Course purpose: Students will master the features of Excel to align with the Microsoft Office Specialist (MOS) objectives enabling them to take the MOS Exam. The MS Excel objectives enable students to create, manage, and distribute professional spreadsheets and workbooks for a variety of specialized purposes and situations. 

   

3. College Success

• COLLG 110 College Success (3 credits)

• Course purpose: A foundational course to explore and affirm a career choice and build upon the skills, knowledge, and resources that will support you at Pierce College and beyond.

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• Notes: 

  • Successfully completing either COLLG 110 or COLLG 115 will fulfill the College Success requirement. 

  • A COLLG 110 course grade can only be replaced with a grade from another COLLG 110 course and a COLLG 115 course grade can only be replaced with a grade from another COLLG 115 course. 

   

Action Item: Meet with Advisor

Use your Success Network! In your first quarter, meet with your advisor to revisit your career and transfer path, make adjustments to your goals as needed, and plan for your next steps.  

4. Keyboard Development and Document Formatting

Take two credits one quarter followed by the remaining two credits the following quarter. All four courses are required to complete the certificate. 

• BTECA 102 Keyboard Development & Basic Bus Doc Formatting I (1 credit)
• BTECA 103 Keyboard Development & Basic Bus Doc Formatting II (1 credit)

• Course purpose: This course assists students with continuous development of keyboard speed, accuracy and technique while simultaneously applying keyboarding skills to create basic business documents.

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• (Subsequent quarter take BTECA 104 and 105) 

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• BTECA 104 Keyboard Development & Adv Bus Doc Formatting III (1 credit)
• BTECA 105 Keyboard Development & Adv Bus Doc Formatting IV (1 credit)

• Course purpose: This course assists students with continuous development of keyboard speed, accuracy and technique while simultaneously applying those skills to the creating of advanced business documents.

5. Ten-Key Mastery

• BTECA 136 Ten-Key Mastery (1 credit)

• Course purpose: Proficient in 10-key by touch so student have skills for data entry. Employees are often required to enter data in spreadsheets or in other software. Speed and accuracy of this skill are highly desired by employers. 

   

6. Business English II

• BTECA 116 Business English II (3 credits)

• Course purpose: Further study and practice with the writing process to create effective business memoranda, letters, and short reports. You will continue to build a strong business vocabulary and fluency with punctuation and rules. Job applicants must be able to write coherent messages with correct grammar for internal and external communication. 

7. Business Math

• BTECA 117 Business Mathematics (5 credits)

• Course purpose: You will learn and practice skills used in business math scenarios. These skills are needed in a variety of business work environments.   

8. Introduction to the Medical Office

• BTECM 149 Introduction to the Medical Office (5 credits)

• Course purpose: You are introduced to topics that occur in a Medical Office setting. In this course you learn about the history of healthcare systems, overview of types of healthcare facilities, roles and responsibilities of healthcare professionals, importance of teamwork and process improvement, as well as strategies for exploring the job market. 

9. Medical Terminology I

• BTECM 150 Medical Terminology I (5 credits)

• Course purpose: You are introduced to word forms, pre-fixes, suffixes, and root words. You will analyze medical terms through the knowledge of the Greek and Latin roots, prefixes, and suffixes. You will practice pronunciation and spelling of medical terms. You will learn how to utilize a medical dictionary and other references, as well as the formation of nouns, adjectives, and plurals of medical words. Knowledge of medical terminology is beneficial to the medical office administrative assistant when communicating with patients and medical clinicians. This course is broken into two 5-credit courses that cover all the systems of the body. 

10. Microsoft Outlook

• BTECA 180 Microsoft Outlook (3 credits)

• Course purpose: You will demonstrate skills in each tool utilized in Outlook: Calendar, email, scheduling, tasks, etc. which most offices are using these days.

11. Medical Terminology II

• BTECM 151 Medical Terminology II (5 credits)

• Course purpose: Knowledge of medical terminology is beneficial to the medical office administrative assistant when communicating with patients and medical clinicians. This course is broken into two 5-credit courses that cover all of the systems of the body.

12. Human Biology

• BIOL& 170 Human Biology: Anatomy & Physiology (5 credits)

• Course purpose: You will gain a comprehensive study of the human body, its structure and its function. A non-lab course appropriate for non-science majors. Knowledge of anatomy and physiology is beneficial to the medical office administrative assistant when communicating with patients and medical clinicians.

Action Item: Meet with Advisor

Meet with internship course instructor to prepare for BTECA 246. 

13. Intercultural Communications

• CMST& 240 Intercultural Communication (5 credits)

• Course purpose: You will learn how to communicate with people from a variety of cultures.

Action Item: Apply for Graduation for the Administrative Assistant Medical Office Degree AAS

Way to go! It is time to apply for graduation. Visit the Pierce College Graduation website for details. 

14. Records Management

• BTECA 145 Records Management (5 credits)

• Course purpose:  Teaches you the lifecycle and management of paper and electronic records in an office setting. You need to learn to manage records to keep an office organized and for individuals to retrieve records quickly and maintain integrity of data.

15. Medical Claims and Insurance Management

• BTECM 250 Medical Claims and Insurance Management (5 credits)

• Course purpose: You will be introduced to a variety of medical forms used in industry: CMS-1500, UB-92, referrals, and referral requests. Students gain understanding of documentation guidelines and completion of medical claim forms for Medicare, Medicaid, private insurance, Worker’s Compensation, and Labor and Industries.

16. Office Procedures

• BTECA 205 Office Procedures (5 credits)

• Course purpose: This course prepares you with hard and soft skills necessary for success in an office. In addition, you will synthesize and apply content previously acquired while role playing scenarios that will occur during an average office workday. 

17. Human Relations in the Workplace

• BUS 240 Human Relations in the Workplace (5 credits)

• Course purpose: You will be able to distinguish personality styles, learning styles, conflict resolution strategies, and communication styles in order to develop the ability to work with myriad different personalities in the workplace. 

18. Business Communications

• BTECA 250 Business Communications (5 credits)

• Course purpose: This course prepares you with advanced writing skills necessary for success in an office. In addition, you will synthesize and apply content previously acquired while learning how to write messages that build goodwill and positive relationships with clients and co-workers and writing for a specific purpose and audience. 

19. Electronic Health Records

• BTECM 257 Electronic Health Records (5 credits)

• Course purpose: You will complete common work tasks and practice data entry while creating a variety of electronic medical records (EMRs) in both inpatient and outpatient settings using training software. You will gain understanding on existing and evolving government driven standards and regulations as they apply to the healthcare environment. 

20. Cooperative Work Experience

• BTECA 246 Cooperative Work Experience (5 credits)

• Course purpose: You will gain practice in a workplace setting, while networking, establishing work experience for their resume, and hopefully ultimately gaining a job, which is what most students in the professional technical field want.

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• Or

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• BTECA 247 Pathway to Career Success (5 credits)

• Course purpose: This course is an option for students in lieu of the Cooperative Work-based Learning Experience (BTECA 246). This course is designed to prepare students for a job in their specific field of study whether it be a medical office or a general office. Students will implement a variety of the skills they have learned throughout their degree such as job searching skills, teamwork, communication skills, goal setting, time management, and leadership.

Total Credits: 93

CIP Code: 51.0716

Program Code: 565

Program Outcomes

1. Work independently and in teams. 
2. Interact courteously and responsibly with diverse people in the office environment. 
3. Manage time and multiple tasks appropriate to the office.
4. Demonstrate commitment to the office profession and life-long learning. 
5. Apply technical skills to meet industry standards in the office. 
6. Communicate effectively using written, oral, and visual communication skills with diverse people in the office environment. 
7. Employ software and/or technology to manage information. 
8. Conduct effective web searches; critically analyze web sites and related professional articles.
9. Effectively complete tasks and solve problems that require computation in the workplace by utilizing knowledge of business math processes, computer application functions, and accounting procedures.  
10. Identify and understand the role of industry-specific professional organizations.
11. Communicate and resolve conflict respectfully and effectively while demonstrating the skill to offer and receive feedback.
12. Demonstrate knowledge of the United States Health Insurance Portability and Accountability Act (HIPAA). 
13. Understand and properly define medical terminology and anatomy. 
14. Model positive ethical behavior as it impacts workplace success.