2024-2025 Pierce College Catalog
Administrative Assistant Medical Office Certificate Course Map
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 Return to: Course Maps and Programs by Career Pathway
Created by Pierce faculty, this map outlines the initial coursework for this career field. It provides you a clear path to complete your certificate by listing a specific set of courses relevant to your program and career. The map is designed with the appropriate number of credits and meets certificate requirements. Courses are organized in a recommended sequence; please schedule accordingly. If a course is unavailable, select the next appropriate course within the sequence. For each course, a purpose statement explains how the content relates to your career field. On this map, there may be instances when you will be required to select a course from several options. Use these purpose statements and notes to choose the course that best aligns with your interests and needs. You will also find action items to complete to assure you progress and graduate on time. While this map is a great guide to courses required to complete the Medical Office Assistant Certificate, you are responsible for fulfilling all certificate requirements. Questions? Your Success Network is ready to help you!
Action Item: Meet with advisor to create degree plan
Meet with your advisor to choose the courses that meet your workplace goals.
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ctcLink Plan Code: MEPMAC45
Introduction to Keyboarding
(Only needed if no previous keyboarding experience. Meet with your advisor to determine if you need to take these courses.)
2. Computer Application Lab
A total of 9 Computer Application Lab credits will be required to meet the requirements of this certificate.
- BTECA 114 Introduction to Windows and Microsoft Word (5 credits)
Course purpose: This course offers an introductory experience to the Windows Operating System and File Explorer to manage files. Upon successful completion of this course, students will have mastered the features of Word to align with the Microsoft Office Specialist (MOS) objectives enabling them to take the MOS exam. The MS Word objectives enable students to perform several Word tasks, such as creating and managing documents, formatting text, paragraphs, and sections, creating tables and lists, applying references and formatting objects. - BTECA 125 Microsoft Excel (4 credits)
Course purpose: Students will master the features of Excel to align with the Microsoft Office Specialist (MOS) objectives enabling them to take the MOS Exam. The MS Excel objectives enable students to create, manage, and distribute professional spreadsheets and workbooks for a variety of specialized purposes and situations.
Action Item: Meet with Advisor
Use your Success Network! In your first quarter, meet with your advisor to revisit your career and transfer path, make adjustments to your goals as needed, and plan for your next steps.
4. Keyboard Development & Document Formatting
6. Business English II
- BTECA 116 Business English II (3 credits)
Course purpose: Further study and practice with the writing process to create effective business memoranda, letters, and short reports. You will continue to build a strong business vocabulary and fluency with punctuation and rules. Job applicants must be able to write coherent messages with correct grammar for internal and external communication.
8. Introduction to the Medical Office
- BTECM 149 Introduction to the Medical Office (5 credits)
Course purpose: You are introduced to topics that occur in a Medical Office setting. In this course you learn about the history of healthcare systems, overview of types of healthcare facilities, roles and responsibilities of healthcare professionals, importance of team work and process improvement, as well as strategies for exploring the job market.
9. Medical Terminology I
- BTECM 150 Medical Terminology I (5 credits)
Course purpose: You are introduced to word forms, pre-fixes, suffixes, and root words. You will analyze medical terms through the knowledge of the Greek and Latin roots, prefixes, and suffixes. You will practice pronunciation and spelling of medical terms. You will learn how to utilize medical dictionary and other references, as well as the formation of nouns, adjectives, and plurals of medical words. Knowledge of medical terminology is beneficial to the medical office administrative assistant when communicating with patients and medical clinicians. This course is broken into two 5-credit courses that cover all of the systems of the body.
10. Microsoft Outlook
- BTECA 180 Microsoft Outlook (3 credits)
Course purpose: You will demonstrate skills in each tool utilized in Outlook: Calendar, email, scheduling, tasks, etc. which most offices are using these days.
11. Medical Terminology II
12. Human Biology
- BIOL& 170 Human Biology: Anatomy & Physiology (5 credits)
Course purpose: You will gain a comprehensive study of the human body, its structure and its function. A non-lab course appropriate for non-science majors. Knowledge of anatomy and physiology is beneficial to the medical office administrative assistant when communicating with patients and medical clinicians.
Action Item: Meet with Advisor
Meet with internship course instructor to prepare for BTECA 246.
13. Intercultural Communications
15. Medical Claims and Insurance Management
- BTECM 250 Medical Claims and Insurance Management (5 credits)
Course purpose: You are introduced to a variety of medical forms used in industry: CMS-1500, UB-92, referrals, and referral requests. You will gain an understanding of documentation guidelines and completion of medical claim forms for Medicare, Medicaid, private insurance, Worker’s Compensation and Labor & Industries.
16. Cooperative Work Experience
- BTECA 246 Cooperative Work Experience (5 credits)
Course purpose: You will gain practice in a workplace setting, while networking, establishing work experience for their resume, and hopefully ultimately gaining a job, which is what most students in the professional technical field want. Or - BTECA 247 Pathway to Career Success (5 credits)
Course purpose: This course is an option for students in lieu of the Cooperative Work-based Learning Experience (BTECA 246). This course is designed to prepare students for a job in their specific field of study whether it be a medical office or a general office. Students will implement a variety of the skills they have learned throughout their degree such as job searching skills, teamwork, communication skills, goal setting, time management, and leadership.
ctcLink Plan Code: MEPMAC45
Program Outcomes
- Work independently and in teams.
- Interact courteously and responsibly with diverse people in the office environment.
- Manage time and multiple tasks appropriate to the office.
- Demonstrate commitment to the office profession and life-long learning.
- Apply technical skills to meet industry standards in the office.
- Communicate effectively using written, oral, and visual communication skills with diverse people in the office environment.
- Employ software and/or technology to manage information.
- Effectively complete tasks and solve problems that require computation in the workplace by utilizing knowledge of business math processes, computer application functions, and accounting procedures.
- Identify and understand the role of industry-specific professional organizations.
- Communicate and resolve conflict respectfully and effectively while demonstrating the skill to offer and receive feedback.
- Demonstrate knowledge of the United States Health Insurance Portability and Accountability Act (HIPAA).
- Understand and properly define medical terminology and anatomy.
- Model positive ethical behavior as it impacts workplace success.
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